Privacy Policy

Welcome to VonBon.uk

We highly value the privacy of our customers and visitors. This privacy policy outlines how we collect, use, disclose, and protect your personal data when you visit our website and order products. We process your data in compliance with the General Data Protection Regulation (GDPR).

What Data Do We Collect?

  • Personal Identification Data: Name, email address, phone number, address.
  • Order Information: Products you have ordered, payment details, shipping address.
  • Technical Data: IP address, browser type, visit timestamps, visited pages.
  • Usage Data: Information on how you use our website, such as click behavior and pages visited.
  • Marketing and Communication Data: Preferences for receiving marketing and communication preferences.

How Do We Use Your Data?

  • Order Processing: To process and deliver your orders.
  • Customer Service: To assist you with any questions or issues.
  • Marketing: To inform you about offers and new products (only with your consent).
  • Website Improvement: To enhance our website and services based on your usage.
  • Legal Obligations: To comply with legal obligations and resolve disputes.

Sharing of Data

We only share your data with third parties involved in processing your order, such as:

  • Suppliers: To ship products directly to you.
  • Payment Processors: To handle payments.
  • Shipping Partners: To deliver your order.
  • IT Service Providers: To manage our systems and data storage.
  • Marketing Partners: To run marketing campaigns (only with your consent).

Data Retention

We do not retain your data longer than necessary for the purposes for which it was collected, unless legally required. Specific retention periods include:

  • Order Information: 7 years (for tax purposes).
  • Marketing Data: Until you unsubscribe from marketing communications.
  • Technical Data: 1 year after your last interaction with our website.

Data Security

We take appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These include:

  • Encryption: Data is encrypted during transmission and storage.
  • Access Control: Only authorized personnel can access your data.
  • Regular Audits: We conduct regular security audits to evaluate and improve our measures.

Your Rights

You have the right to:

  • Access the data we hold about you.
  • Request correction of inaccurate data.
  • Request deletion of your data.
  • Request restriction of data processing.
  • Request data portability.
  • Object to the processing of your data.
  • Withdraw consent: If we process your data based on your consent, you can withdraw it at any time.

Cookies

Our website uses cookies to enhance your user experience. Cookies are small text files stored on your device. We use the following types of cookies:

  • Necessary Cookies: For the basic functionality of the website.
  • Analytical Cookies: To gather statistics about the use of our website.
  • Marketing Cookies: To personalize ads and measure the effectiveness of our marketing campaigns.

You can manage your cookie settings via your browser. For more information on our use of cookies, please see our Cookie Policy.

Changes to This Privacy Policy

We may update this privacy policy from time to time. We will notify you of significant changes by posting a notice on our website or sending you an email. This privacy policy was last updated on [01-01-2025].

Contact

If you have questions about this privacy policy, please contact us at info@vonbon.uk.