Returns and Exchanges
Returns & Exchanges
You have the right to return your order within 30 days of receipt. We ensure that the purchase amount will be refunded to your account within five working days of receiving the returned items. Follow these simple steps to process your return quickly and correctly:
Step 1: For any returns or exchanges, please contact our support team first at Support@vonbon.uk within 30 days of delivery.
Our support team will provide the correct return address and instructions. via the provided link and fill in all the required details completely.
Step 2: Ship Your Order
Pack the items to be returned together with the completed return form and send them to the return address indicated on the form. Ensure that the package includes a Track & Trace code so that you can track the shipment. As the sender, you are responsible for the package until it arrives at our facility.
Pack the items to be returned together with the completed return form and send them to the return address indicated on the form. Ensure that the package includes a Track & Trace code so that you can track the shipment. As the sender, you are responsible for the package until it arrives at our facility.
Step 3: Receive Your Refund
Once we have received your return, we will refund the purchase amount to your bank account within five working days.
Once we have received your return, we will refund the purchase amount to your bank account within five working days.
For any questions or assistance, please contact us at Info@VonBon.uk